Flawless Compound Retatrutide (Reta) – Replacement Vial Even Worse Than the First (Cloudy + Undissolved White Gel)
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@bfuller That would've been a great idea. The problem is Flawless completely stopped responding once I asked for a full refund.
What's also strange is that the replacement came from a different batch than my original order, and they even changed the product name between the first and second batches. The first batch reconstituted cloudy. The second batch, though, turned into the soapy, gel-like substance you see in the pictures.
Something just doesn't add up. When a company stops responding the moment you ask for a refund, it definitely makes me think they know there's an issue with the product. -
@bfuller That would've been a great idea. The problem is Flawless completely stopped responding once I asked for a full refund.
What's also strange is that the replacement came from a different batch than my original order, and they even changed the product name between the first and second batches. The first batch reconstituted cloudy. The second batch, though, turned into the soapy, gel-like substance you see in the pictures.
Something just doesn't add up. When a company stops responding the moment you ask for a refund, it definitely makes me think they know there's an issue with the product. -
@bfuller I am aware they started in cannabis with very different equipment. He actually gave an interview and admitted he was new. I am also actually familiar with the equipment used to test heavy metals and endotoxins. I was in the business and still am in a highly regulated industry. It takes specialty training to operate the equipment and THE RIGHT ENVIRONMENT. Meaning a completely sterile environment, or you can very easily have false positives or negatives. Yes, I have seen the videos; I will leave it at that. For Cannabis, none of that is necessary.
At the moment, there are people, including me, with testing sitting at ILS, and we have no communication at all with the lab. They overpromised and now are way behind, and that's an issue for a small business when they try to catch up; crap happens. Unfortunately, it has. Training is the main issue with labs and fast growth; processes get missed, people mislabel items, the list goes on. I am a fan of ILS. I recommended them on here, gave out their discount code, and really liked them. It's good until it isn't. That doesn't mean it can't get fixed, but for now, be careful. That's all I am saying.
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@Randy (Does filtering the peptides as you recommend help address the salt-related issue? If a peptide appears cloudy after reconstitution, is that enough reason to discard it rather than use it? I placed a larger order after seeing your sale mentioned with Flawless, so I’m now wondering whether I may have made a significant blunder lol)
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@Randy (Does filtering the peptides as you recommend help address the salt-related issue? If a peptide appears cloudy after reconstitution, is that enough reason to discard it rather than use it? I placed a larger order after seeing your sale mentioned with Flawless, so I’m now wondering whether I may have made a significant blunder lol)
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@Randy (Does filtering the peptides as you recommend help address the salt-related issue? If a peptide appears cloudy after reconstitution, is that enough reason to discard it rather than use it? I placed a larger order after seeing your sale mentioned with Flawless, so I’m now wondering whether I may have made a significant blunder lol)
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@Randy (Does filtering the peptides as you recommend help address the salt-related issue? If a peptide appears cloudy after reconstitution, is that enough reason to discard it rather than use it? I placed a larger order after seeing your sale mentioned with Flawless, so I’m now wondering whether I may have made a significant blunder lol)
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@Steiny Keep us posted on this thread on how your Reta reconstitutes. Also, post any pics after its reconstituted so we can see any differences from what I've posted.
@MJ227 Will do. I emailed them directly after seeing your concerns—naturally, right after placing a large order (I got great timing). Hopefully, you already burned through all the cloudy peptides on your end lol, but with my luck, I may have ordered the cloudy 5 pack edition. Their response is below, and I’ll keep you posted. Hoping it has been resolved.
Flawless Compounds [email protected]
11:17 AM (50 minutes ago)
to meScott,
Hi there! Cloudy peptides are almost always a case of poor reconstitution solution or bad methods (such as putting BAC in the refrigerator). I don’t believe we’re seeing anymore of these reports than any other time. We stand behind our products and the extensive testing that we perform. Thanks!
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@MJ227 Will do. I emailed them directly after seeing your concerns—naturally, right after placing a large order (I got great timing). Hopefully, you already burned through all the cloudy peptides on your end lol, but with my luck, I may have ordered the cloudy 5 pack edition. Their response is below, and I’ll keep you posted. Hoping it has been resolved.
Flawless Compounds [email protected]
11:17 AM (50 minutes ago)
to meScott,
Hi there! Cloudy peptides are almost always a case of poor reconstitution solution or bad methods (such as putting BAC in the refrigerator). I don’t believe we’re seeing anymore of these reports than any other time. We stand behind our products and the extensive testing that we perform. Thanks!
@Steiny The "Cloudy 5-Pack Edition"
definitely made me laugh. Sounds like some limited collector's release that nobody asked for.
I ended up throwing mine away after they ghosted me. Thankfully I stocked up during the 4th of July sales from a few different vendors, so I have plenty from other sources. I actually like comparing vendors and reconstituting different batches just to see if there's any difference in my testing. I've definitely noticed some reta seems to perform better than others.
The explanation they gave you is almost word-for-word what they sent me about why mine was cloudy. I have several bottles of BAC water that are all stored in a dark, room-temperature area, and I've never had this issue with products from other vendors.
I'm going to keep one bottle of BAC water in the fridge and reconstitute another vial from a different vendor just for comparison. Hopefully it doesn't end up giving birth to the same alien lifeform that Flawless' batch did.
Hopefully your kit comes out crystal clear and you don't have to deal with any of this nonsense. -
@Steiny The "Cloudy 5-Pack Edition"
definitely made me laugh. Sounds like some limited collector's release that nobody asked for.
I ended up throwing mine away after they ghosted me. Thankfully I stocked up during the 4th of July sales from a few different vendors, so I have plenty from other sources. I actually like comparing vendors and reconstituting different batches just to see if there's any difference in my testing. I've definitely noticed some reta seems to perform better than others.
The explanation they gave you is almost word-for-word what they sent me about why mine was cloudy. I have several bottles of BAC water that are all stored in a dark, room-temperature area, and I've never had this issue with products from other vendors.
I'm going to keep one bottle of BAC water in the fridge and reconstitute another vial from a different vendor just for comparison. Hopefully it doesn't end up giving birth to the same alien lifeform that Flawless' batch did.
Hopefully your kit comes out crystal clear and you don't have to deal with any of this nonsense.@MJ227 it’s so easy to blame the BAC water. Early on I reconstituted Reta with BAC straight out of the fridge and had no issues. It’s one of the easier ones to dissolve in my limited experience. It basically dissolves on its own. If you just look at the vial you can tell this is a manufacturing issue. Too bad they aren’t accepting any responsibility for this. All I can say is there are those who will get burned and those who have been burned there are none that won’t get burned in this peptide world we live in. Live and learn. I would just move on to a new vendor. Sorry it went down like this. Been there
The good news is we share these experiences so others can find the best vendors and stay away from the not so good ones
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Thank you for this post and their response. I like to buy in bulk and placed one order with them. I will no longer use them as they don't seem to want to take accountability and care about customer satisfaction. I find it amazing as we know their margins are huge on these peptides and a simple replacement would be minimal for them.
I had issues with some AOD 9604 from Instant Peptides and the owner Chris shipped me some replacements to test out. And it did, and therefore they will continue to get my business.
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@MJ227 Will do. I emailed them directly after seeing your concerns—naturally, right after placing a large order (I got great timing). Hopefully, you already burned through all the cloudy peptides on your end lol, but with my luck, I may have ordered the cloudy 5 pack edition. Their response is below, and I’ll keep you posted. Hoping it has been resolved.
Flawless Compounds [email protected]
11:17 AM (50 minutes ago)
to meScott,
Hi there! Cloudy peptides are almost always a case of poor reconstitution solution or bad methods (such as putting BAC in the refrigerator). I don’t believe we’re seeing anymore of these reports than any other time. We stand behind our products and the extensive testing that we perform. Thanks!
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I'll be receiving a 3-pk of TA-1 from Flawless today. Although I'm only reconning 1 vial at a time, I'll let you know should something unusual occur. It's going to be 103 degrees here today, so, in addition to vendor, if heat and humidity make a difference, tonight is the night I might find out.
Proud to be on a gubmint watch list
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Well this is very interesting,.. I guess this post got to Flawless somehow and someone reached out to be after being ghosted, this is the response I was just sent:
"Hi there,
I’m one of the owners of Flawless and Glow. I saw your forum post yesterday and looked into your support ticket. It appears the ticket was mistakenly closed before anyone responded. That was our error, and I sincerely apologize.
I understand you experienced problems with multiple vials from the same batch. We’ve sold more than 3,000 vials from that batch, and yours is the first report we’ve received regarding these concerns. Reta is generally a very consistent research product, but we still want to make this right.
We’re happy to offer you store points for the value of the affected vials, which you can use toward anything in our research catalog. Alternatively, we can send replacement R10 vials from our newest batch.
Taking care of our customers is extremely important to us and a big part of why we’ve earned such a strong reputation in this industry. Please let us know which option you prefer, and we’ll take care of it.
Thank you!
Jamie" -
This is my response to them and I'll keep everyone updated on how my refund request goes:
"Hi Jamie,
Thank you for reaching out and acknowledging the issue with my support ticket.
I appreciate the apology, but I have a hard time believing the ticket was simply "mistakenly" closed. From my understanding, tickets have to be manually closed, so it seems more likely that someone made the decision not to continue handling my refund request or address the issue.
I've been researching with reta from multiple vendors for some time, and it's been a very consistent product. The only problems I've experienced have been with Flawless. My original order arrived and all vials reconstituted cloudy, and the replacement batch was even worse, with the gel-like material shown in the photos I provided. That doesn't align with my experience using the same product from other suppliers under the same storage and reconstitution conditions.
I wasn't asking for anything unreasonable. After receiving two unusable batches, I simply requested a full refund. Instead, communication stopped entirely. That's what led to my frustration and ultimately to sharing my experience.
I also find it difficult to believe mine is the only report when several others have commented about experiencing similar issues with cloudy or abnormal reconstitution. Whether those concerns were formally reported or not, they certainly don't appear to be isolated.
At this point, I'm not interested in store credit or another replacement. After two failed orders, I don't have confidence in the product. I believe a full refund is the fairest resolution, and I hope you'll reconsider that request.
I look forward to your response." -
Well this is very interesting,.. I guess this post got to Flawless somehow and someone reached out to be after being ghosted, this is the response I was just sent:
"Hi there,
I’m one of the owners of Flawless and Glow. I saw your forum post yesterday and looked into your support ticket. It appears the ticket was mistakenly closed before anyone responded. That was our error, and I sincerely apologize.
I understand you experienced problems with multiple vials from the same batch. We’ve sold more than 3,000 vials from that batch, and yours is the first report we’ve received regarding these concerns. Reta is generally a very consistent research product, but we still want to make this right.
We’re happy to offer you store points for the value of the affected vials, which you can use toward anything in our research catalog. Alternatively, we can send replacement R10 vials from our newest batch.
Taking care of our customers is extremely important to us and a big part of why we’ve earned such a strong reputation in this industry. Please let us know which option you prefer, and we’ll take care of it.
Thank you!
Jamie"@MJ227 The old 3000-vial retort? You're the problem, apparently. Anyone who looks at those vials can plainly see it's a manufacturing problem. They would be so much better off just acknowledging that and give you a refund. The pictures are on here for anyone to see. No one on here is going to order their crappy Reta. IMO, they admitted they sold 3000 vials of crap to people. Many probably don't know any better.
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