Flawless Compound Retatrutide (Reta) – Replacement Vial Even Worse Than the First (Cloudy + Undissolved White Gel)
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For context, I emailed customer support on July 5, 2026, asking for a refund and included photos of the product issues. I didn't receive a response to that email. It wasn't until July 22, 2026, after this forum thread gained traction and others began commenting, that I finally received a reply.
I'm simply sharing the timeline of what happened so others have the full picture of my experience.
@MJ227 Again, you appear to be calling us liars. I don't see why you can't believe it was a simple mistake. Yes, I was alerted to this forum post. Yes, I asked my customer service person to look for your email. She told me she assigned it to me and I must have accidentally closed it. It is simply that. Nothing nefarious, Mark.
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@Eleanor Hey there! I don't think you have anything to be concerned about. TA1 isn't even in the same ballpark as AOD. I have personally reconstituted 20-30 without issue and I just did a search and don't see any reports in our ticketing system. Room temp BAC, shake vigorously, refrigerate. Let us know!
@jamieglass Thank you, much appreciated!
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They have totally ignored my email, and the flawless website inquiry, from last night. About an hour ago i received an email showing the FedEx tracking number. Fedex shows that they have not yet received the package. Just left a message on the FL answering machine, tell them not to ship.
@Le-Pew “Totally ignored” is not accurate. Your email was received at 9:33 p.m. last night, outside our customer support hours of 9:00 a.m. to 6:00 p.m. Eastern.
When I saw it today and realized it was connected to this post, I contacted you directly and offered a resolution. Unfortunately, it’s clear that the proposed solution did not restore your confidence in us.
We will cancel your order and issue a full refund. We never want anyone to feel obligated to purchase from a company they are not comfortable doing business with.
We wish you the best.
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@jamieglass
I have ordered from Flawless numerous times and never had a problem. I've been alerted by a post here that TA-1 might be rather difficult to deal with; similar in handling as AOD. I will be using Hospira, room temp, your vial at room temp (103 degrees here today when it's to be delivered), and recon very slowly.Since this a product I ordered from Flawless, do you have any additional reconstitution suggestions for your product? I'd love to have everything work right the first time.
Thanks,
Eleanor -
I have reconstituted Reta a bunch, and this photo would have me worried. Looks like particles in the vial. Never seen that weird sudsing, but I am not an expert. The other photo is even worse. I just have never seen this in my own experience. Reta constitutes with no shaking in my own experience.
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@Le-Pew “Totally ignored” is not accurate. Your email was received at 9:33 p.m. last night, outside our customer support hours of 9:00 a.m. to 6:00 p.m. Eastern.
When I saw it today and realized it was connected to this post, I contacted you directly and offered a resolution. Unfortunately, it’s clear that the proposed solution did not restore your confidence in us.
We will cancel your order and issue a full refund. We never want anyone to feel obligated to purchase from a company they are not comfortable doing business with.
We wish you the best.
@jamieglass
Thank you very much.
I apologize for any inconvenience. -
@Le-Pew “Totally ignored” is not accurate. Your email was received at 9:33 p.m. last night, outside our customer support hours of 9:00 a.m. to 6:00 p.m. Eastern.
When I saw it today and realized it was connected to this post, I contacted you directly and offered a resolution. Unfortunately, it’s clear that the proposed solution did not restore your confidence in us.
We will cancel your order and issue a full refund. We never want anyone to feel obligated to purchase from a company they are not comfortable doing business with.
We wish you the best.
@jamieglass Great Job! People on here, one guy in particular, can't say enough good things, so this is great to see.
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I just logged in for the day and it looks like I missed a lot—LOL. I’m glad it seems to have worked out for the people affected by the issues. Regardless of what happened, I also appreciate that Flawless stepped in and responded, because I think many companies would simply let comments like this go unanswered even if they are hard conversations to have. It’s great to have forums like this (Peptide Critic) where members can have open dialogue. As others have mentioned, everyone has a choice, and I completely understand if someone does not feel comfortable spending their hard-earned money with a particular company and chooses to go in a different direction. Ultimately, it comes down to service after the sale if its needed. I’ve said it before: it can take years, or at least months, to gain a new customer through websites, forums research, but only seconds to lose one.
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@MJ227 Again, you appear to be calling us liars. I don't see why you can't believe it was a simple mistake. Yes, I was alerted to this forum post. Yes, I asked my customer service person to look for your email. She told me she assigned it to me and I must have accidentally closed it. It is simply that. Nothing nefarious, Mark.
@jamieglass I appreciate the clarification, I'm simply explaining why it looked the way it did from my perspective.
I emailed on July 5 requesting a refund and included photos documenting the issue. I didn't receive any response until July 22, after this forum thread gained attention. From a customer's standpoint, when a refund request goes unanswered for over two weeks and the first response comes only after a public post, it's understandable why I felt my concern had been ignored.
If it truly was an honest mistake, I accept that.
I'm glad we're now able to resolve the matter, and I appreciate you processing the refund. -
I have reconstituted Reta a bunch, and this photo would have me worried. Looks like particles in the vial. Never seen that weird sudsing, but I am not an expert. The other photo is even worse. I just have never seen this in my own experience. Reta constitutes with no shaking in my own experience.
@Stevepep Sudsing is from injecting the BAC very quickly. That is how I do and how we test. There is no reason to put the needle in, put it toward the side of the vial and slowly inject it. Peptides aren't that fragile.
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@jamieglass
Thank you very much.
I apologize for any inconvenience.@Le-Pew Zero inconvenience. That's my job. Customer service is what we key in on, always. It is what sets us aside from the 1000 other vendors out there.
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@jamieglass I appreciate the clarification, I'm simply explaining why it looked the way it did from my perspective.
I emailed on July 5 requesting a refund and included photos documenting the issue. I didn't receive any response until July 22, after this forum thread gained attention. From a customer's standpoint, when a refund request goes unanswered for over two weeks and the first response comes only after a public post, it's understandable why I felt my concern had been ignored.
If it truly was an honest mistake, I accept that.
I'm glad we're now able to resolve the matter, and I appreciate you processing the refund.@MJ227 Well at least you got a refund which is more than I can say about Nexaph and my dissatisfaction. I had a product issue with them that has been well documented on this forum with pictures etc. I was completely blown off by Nexaph and basically told it was my fault for ordering their inferior and inconsistent product. I had also requested a refund or replacement and was denied flat out. Cain never ever once got on here to address anything I had to say - I guess he was too good or too busy to talk with a customer. Thankfully Jeff stepped forward to help me resolve the issue - I can't say enough good things about him and this forum to let us air our grievances.
I'm impressed by Jamie, one of the owners of Flawless coming on this forum and communicating with you and everyone else to help resolve any issue - that is not an easy thing to do. I'll continue to order from Flawless (I have placed numerous orders with them and have never had an issue with any peptide, packaging, quality, communication, ship time, accuracy, etc. - they have been "Flawless" with me) and continue recommending them to others for their peptide researching.
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Since I order from Flawless, I took the time to read this whole thread... What a Soap Opera!
If I were the cutomer that went through all this just to get a well deserved refund, I would be pretty frustrated with Flawless too.
BUT, Flawless, Thanks for caring to fix the mistakes made, even if it did take a public post to get it done, It was fixed and I'm still going to be a customer! -
@MJ227 Well at least you got a refund which is more than I can say about Nexaph and my dissatisfaction. I had a product issue with them that has been well documented on this forum with pictures etc. I was completely blown off by Nexaph and basically told it was my fault for ordering their inferior and inconsistent product. I had also requested a refund or replacement and was denied flat out. Cain never ever once got on here to address anything I had to say - I guess he was too good or too busy to talk with a customer. Thankfully Jeff stepped forward to help me resolve the issue - I can't say enough good things about him and this forum to let us air our grievances.
I'm impressed by Jamie, one of the owners of Flawless coming on this forum and communicating with you and everyone else to help resolve any issue - that is not an easy thing to do. I'll continue to order from Flawless (I have placed numerous orders with them and have never had an issue with any peptide, packaging, quality, communication, ship time, accuracy, etc. - they have been "Flawless" with me) and continue recommending them to others for their peptide researching.
@matthewwalsh Just an update for everyone: I still haven't received my refund. My payment was made through Zelle, and I've been checking for any transaction updates, but I haven't seen anything come through yet.
I'll keep everyone posted as things progress
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@matthewwalsh Just an update for everyone: I still haven't received my refund. My payment was made through Zelle, and I've been checking for any transaction updates, but I haven't seen anything come through yet.
I'll keep everyone posted as things progress
@MJ227 Fair enough. Always seems to be easier to pay than the other way around.
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I’m glad to see that you should be getting a refund. Still not impressed that you had to even go public with this. Too many other vendors available to shop from so Flawless lost my business. Mistaken closed ticket or not. Even the owners email reply weeks later offering store credit is ridiculous after this much time has passed. Just refund and be done with it. It’s not like he was refunding all 3000 vials that were purchased according to him.
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I would never order from this company. Mistakes happen, as long is the company takes swift action to correct them, I am fine. Anything more than a week, I would never do business with. Especially when there are 1000 vendors out there that want our business…
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Just wanted to give everyone an update because I'm honestly pretty disappointed with how this has been handled.
I was told my refund would be taken care of, but I still haven't received anything. My payment was made through Zelle, and I've been checking regularly with no payment or transaction showing up.
At this point, it's frustrating. I wasn't asking for anything unreasonable—I received a bad product, then a replacement that was even worse, and all I wanted was a refund. I really hoped this would have been resolved by now.
I'll continue to update this thread if anything changes.
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