Chimera Order Test: Nearly Two Weeks Later
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@jimmy4407th
What! Another problem, I refuse to believe that!! It must be because of CNYAlright - that one’s pretty fucken funny
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First, I’m genuinely sorry for your loss.
That explains why a Discord notice may have gone up before the website notice. It does not explain my order sitting in Warehouse for nearly two weeks.
That is the core issue.
My order was placed April 9, express shipping was selected, and nearly two weeks later it was still sitting there with no meaningful movement. That is not transit time. That is handling time.
And that matters, especially when Chimera is priced significantly higher than the random China resellers while presenting itself as the factory/direct source. If customers are paying a premium to order “direct,” the fulfillment experience should be better than Jenny on WhatsApp, not slower.
The recent US shipping announcement is part of the context, but it is not the main criticism. By the time that announcement appeared, my order had already been sitting for almost two weeks.
Section 6 of the terms also does not really change the issue. Terms saying shipping timelines are estimates is normal. Nobody expects you to control customs, freight forwarders, aircraft loading, or whatever else happens after the package is handed off.
But this was before that.
This was the order sitting in Warehouse.
If an order needs two weeks or more before it even meaningfully enters the shipping process, that needs to be made very clear before checkout, especially if express shipping is being offered.
Same with the US warehouse explanation. If the orders I saw moving were US warehouse orders, fair enough. That may explain those specific orders. But it does not change the customer experience on my international order, which was paid, accepted, and then sat.
That is the point I keep making:
- this is not about your personal life
- this is not about whether customs exists
- this is not about freight forwarders
- this is not about whether refunds are eventually offered
- this is about accepting payment on an express order and then having a nearly two-week handling delay before anything meaningful happens
The recent announcement matters, but the handling time is the bigger issue.
If Chimera’s post-CNY reality (2 months ago now) is that international orders can sit for weeks before moving, customers need to see that clearly before they pay. Not in a Discord explanation after the fact. Not in a forum reply. Not buried behind “shipping estimates are estimates.”
Before checkout.
That is basic vendor transparency.
@Randy Placed order on 4.01.26, received shipping info on 04.08.26 with the following notice. I was given no foreshadowing of potential issues. This was my first notice of any possible concern. I have not been given any updates since this initial email. I did not order express, and they did ask for 4 weeks grace so... Not super impressed yet, but I'll wait it out just to see if that last sentence holds true. As some rat once told me concerning grey "Don't spend money you can't afford to lose"
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@Randy Placed order on 4.01.26, received shipping info on 04.08.26 with the following notice. I was given no foreshadowing of potential issues. This was my first notice of any possible concern. I have not been given any updates since this initial email. I did not order express, and they did ask for 4 weeks grace so... Not super impressed yet, but I'll wait it out just to see if that last sentence holds true. As some rat once told me concerning grey "Don't spend money you can't afford to lose"
- @jenimac said in Chimera Order Test: Nearly Two Weeks Later:
@Randy Placed order on 4.01.26, received shipping info on 04.08.26 with the following notice. I was given no foreshadowing of potential issues. This was my first notice of any possible concern. I have not been given any updates since this initial email. I did not order express, and they did ask for 4 weeks grace so... Not super impressed yet, but I'll wait it out just to see if that last sentence holds true. As some rat once told me concerning grey "Don't spend money you can't afford to lose"
- It must be your fault. Clearly you are delusional expecting old fashioned business ethics. How dare you! Understand we now live in s society where excuses are acceptable and you must consider there feelings. And you clearly don’t understand the importance of CNY, most likely because your kind (Probably American) don’t understand tradition (or whatever crap they told me two weeks ago in their reply to me). And by they way, next week they are going to post on their website that there was an issue where a delivery man got in a car accident, and you should have known there were problems based off their posts a month later that there was going to be a delay.
You Americans kill me, you want what you paid for, ridiculous! But I am basing this all over one person that had a problem (clearly their fault), no one else has problems.
I will say it again (I am sure you are all tired of hearing it)… You see multiple problems, if you order and have a problem after seeing this - it is YOUR fault!
As Jeff has said time and time again. Vendors are good, until they are not. I would say, this is a warning they are not… -
R Randy moved this topic from Grey Zone