Peptide Critic Community

This is Jamie, one of the owners of Flawless/Glow. I wanted to respond publicly so the community has the full context.

I have already contacted Mark, and we will be issuing him a refund. We acknowledged that his email reply was accidentally missed in our support system, and we apologized for that mistake. No additional follow-up was sent before this issue was posted publicly.

We also explained that we have not identified any similar complaints involving this specific batch. We have sold more than 3,000 vials from the batch, and Mark’s report is the only related issue I was personally able to locate. When I shared that information, our honesty was questioned.

To investigate further, I asked our fulfillment team to reconstitute two vials from the same batch for laboratory evaluation—one using Hospira bacteriostatic water and the other using a different commercially sourced bacteriostatic water. Both reconstituted normally, with no cloudiness or gelling. Photos are attached for transparency.

Reconstitution outcomes can be affected by several variables, which is why we carefully review each report individually. Even when we cannot confirm a product defect, we frequently provide a one-time courtesy replacement or another appropriate resolution.

We take our products, testing, customer service, and reputation extremely seriously. We would have appreciated the opportunity to resolve this through a follow-up email before accusations were posted publicly. Regardless, we have addressed our mistake and are providing a refund.

We genuinely appreciate our customers and will continue handling concerns transparently and doing what we believe is right.

—Jamie
Flawless/Glow

@Stevepep Sudsing is from injecting the BAC very quickly. That is how I do and how we test. There is no reason to put the needle in, put it toward the side of the vial and slowly inject it. Peptides aren't that fragile.

@Eleanor Hey there! I don't think you have anything to be concerned about. TA1 isn't even in the same ballpark as AOD. I have personally reconstituted 20-30 without issue and I just did a search and don't see any reports in our ticketing system. Room temp BAC, shake vigorously, refrigerate. Let us know!

@Le-Pew “Totally ignored” is not accurate. Your email was received at 9:33 p.m. last night, outside our customer support hours of 9:00 a.m. to 6:00 p.m. Eastern.

When I saw it today and realized it was connected to this post, I contacted you directly and offered a resolution. Unfortunately, it’s clear that the proposed solution did not restore your confidence in us.

We will cancel your order and issue a full refund. We never want anyone to feel obligated to purchase from a company they are not comfortable doing business with.

We wish you the best.

@Le-Pew Zero inconvenience. That's my job. Customer service is what we key in on, always. It is what sets us aside from the 1000 other vendors out there.

@MJ227 Again, you appear to be calling us liars. I don't see why you can't believe it was a simple mistake. Yes, I was alerted to this forum post. Yes, I asked my customer service person to look for your email. She told me she assigned it to me and I must have accidentally closed it. It is simply that. Nothing nefarious, Mark.