@beekind @randy

BeeKind, I understand where you’re coming from, and I want to clear up my position because I don’t want anyone to think I was trying to put customers at risk or intentionally mislead anyone.

I have been fully transparent about the fact that testing is underway. I have never tried to hide that. The testing process is in progress, and as results come back, the corresponding COAs are made available.

I also want to be clear that I was never trying to harm or hurt any of my customers. That has never been my intention. I take my customers seriously, and I understand why people expect clear testing information before purchasing products like these.

My Terms of Service also explicitly recommend that customers do not purchase a product that does not have a COA. That information is there for a reason. I understand that not everyone reads the Terms, but that doesn’t mean the information wasn’t provided.

That being said, after reading through this entire thread, I understand where everyone is coming from. I can see how the wording on the website could have created confusion, particularly where it stated that a batch was tested and that its COA was available when the corresponding report was still being processed.

For that, I sincerely apologize to everyone involved in this thread and to anyone who felt misled by the wording on the website. That was not what I intended, and I don’t want there to be any ambiguity about the status of testing.

I will be contacting my web developer and having the website language reviewed and corrected so that the testing status and availability of COAs are communicated as clearly as possible. I would rather address the criticism, fix anything that could have been clearer, and make sure there isn’t room for this kind of misunderstanding going forward.

I understand that some people may still choose not to purchase from my business, and I respect that decision. But I hope people can also recognize that I am willing to listen, acknowledge where the communication could have been better, and actually make changes rather than simply arguing with everyone in this thread.

Again, I apologize for everything that has gone on in this thread. I understand where everyone is coming from, and I appreciate the criticism—even when it was delivered harshly. My intention has always been to operate honestly and transparently, and I’ll be taking the appropriate steps to make that clearer going forward.

Randy, you’re right about one thing: I confirmed that certain products were listed while their third-party testing was still in progress. I never denied that, and I’ve never claimed otherwise.

Where your argument falls apart is the implication that we represented those products as already third-party tested or tried to hide their testing status. We didn’t.

In fact, when you asked about the testing status, we told you directly that testing was underway and that the COAs would be published once the results were received. That’s the exact opposite of concealing it.

You also asked where our website advises customers not to purchase a product without a COA. We showed you the exact language in our Terms:

“IT IS RECOMMENDED NOT TO BUY A PRODUCT THAT DOES NOT HAVE A COA.”

You can certainly disagree with our decision to have products available while testing is pending. That’s your opinion, and you’re entitled to it. But that’s very different from claiming we deceived customers about the testing status.

As for the “Add to Cart,” subscriptions, and promotions — those don’t magically turn an untested product into a product we’ve claimed was tested. The testing status is a separate issue, and we’ve been transparent about it.

And bringing up my former business partner is completely irrelevant to whether the statements you’ve made about the current business are accurate. If you have an actual factual issue with the products, testing, or documentation, I’m happy to address it. Personal comments about why someone left the company don’t establish anything about the quality or testing of our products.

So let’s keep this factual:
Testing pending? Yes, we’ve acknowledged that.
Claimed testing was already completed? No.
Customers told to avoid products without a COA? Yes — explicitly in our Terms.
COAs being obtained and published as results come in? Yes.

If your criticism is simply that you believe products should never be available until third-party testing is completed, that’s a position you’re entitled to hold. But please present it as your opinion rather than claiming we concealed or misrepresented the testing status.

You asked me where it states that, it clearly states it bright as day there.

Randy,

You agree to them before you enter our websites.

Our new COAs will be published in 2-3 days. I don’t understand what kind of issue you are trying to create. Clearly it doesn’t mean anything to you but to us it’s more than that.

Proven wrong, thank you. I also explained to you that we do not have all of the new COAs and only a couple because my older partner and I disbanded and went off on by ourselves. I also told you on email they would be included in 2-3 days on the website.

Our terms and service says don’t buy a product without a COA. You were proven wrong and clearly can’t own up to it. Congratulations on running a professional site, you do well.

Hi Randy,

Since you want to highlight stuff, you should highlight specifically where it says you agree to our terms of service when you agree to go onto our website and have ready everything.

To clarify the record: yes, some products are currently listed while their independent third-party testing is being completed. We have never represented those products as having already passed third-party testing. We have been transparent about the testing status and have communicated that our ILS Labs testing is currently underway, with the remaining results expected shortly.
Our products are sold strictly for research use only and are not intended for human or veterinary use. We also clearly advise customers not to purchase a product if a current COA is not available for that specific product. Products awaiting their third-party testing should not be interpreted as having a completed COA.
We are actively completing the third-party testing and will make the applicable documentation available once the results are received.
Testing in progress is not the same as claiming that testing has already been completed. We have been transparent about that distinction from the beginning.