Hi Randy,
I wanted to follow up personally and thank you again for taking the time to review our company.
Over the past several months, we’ve been working through a number of operational hurdles, which largely kept us focused on getting our internal processes where they needed to be. During that time, we’ve also been updating and improving our documentation and quality systems.
Our website and documentation are actively being updated so each product has its own clearly organized, product-specific COAs, testing reports, and supporting documentation in one place. That work has already been underway, but I should have communicated where we were in the process. I had hoped we’d have the opportunity to discuss everything first, and I take responsibility for not communicating that more clearly.
We’re committed to making our documentation as transparent, organized, and easy to verify as possible. Once the updates are complete, we’d be grateful for further feedback.
I sincerely appreciate your time, and the opportunity to improve. We respect what you do for the community, and that’s why we reached out in the first place.