Puratek Peptides User Review: Good products. Shady payment process.
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Puatek needs to get this fixed. I used their products and I think they are great. They are perfect for people not buying in bulk. BUT if they don’t get this payment crap ironed out, people will find the next best place to buy singles and never look back… Hoping they fix it even though I don’t really buy singles anymore.
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Agree on both fronts. Puratek has been very conversational in regards to this concern. They have implemented some changes that they have tested in the ByteNFT process reporting it to be less problematic. They are also adding a new onboarding process w/ a new payment processor that should be more straight forward if one to chooses to use that route. I see them making attempts to better their service.
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I buy a number of singles from Puratek before buying bulk just to find out if I like the product. As I understand it, and this is not gospel, there are a few vendors doing this now due to buyers making a purchase, then, canceling the purchase on their credit cards. Puratek is not the only one changing their payment system. I don't know if it's true, that's just what I'm reading and hearing in the background.
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I buy a number of singles from Puratek before buying bulk just to find out if I like the product. As I understand it, and this is not gospel, there are a few vendors doing this now due to buyers making a purchase, then, canceling the purchase on their credit cards. Puratek is not the only one changing their payment system. I don't know if it's true, that's just what I'm reading and hearing in the background.
@Eleanor agree the scenario you describe is valid but not the one that prompted the concern nor is it the scenario that Puratek appears to be actively addressing.
I’ve also seen some suppliers transitioning to different payment systems as this space is tricky. Puratek is specifically improving ByteNFT’s payment process and it is actually only one of several payment processors that use CC transactions on their website. Options are good.
I’ve been pleased with their product offering and now it’s good to see that Puratek is improving the end to end experience or at least making it as easy as it once was for their customers. -
@gym.rat It's pretty clear you've already made up your mind about Puratek, and that's your prerogative. I simply shared my own firsthand experience, which apparently you have a problem with because it doesn't fit the narrative you're trying to push. Yes, the payment verification was more cumbersome than I'd prefer. I said that from the beginning. But I also received good pricing, quality products, and responsive customer service. Sharing that experience doesn't make me a "simp", it makes me someone giving an honest account of my transaction.
What I find concerning is that you're making some of the strongest accusations in this thread despite obviously not having actually purchased from Puratek. Calling the company "shit" suggesting positive reviews are "plants," and questioning the motives of anyone with a different experience is a pretty serious leap when you don't have firsthand knowledge. There's a big difference between saying, "I had a bad experience," and building a case against a company based on assumptions. Readers can decide for themselves which carries more weight.
For what it's worth, I buy from multiple vendors, and Puratek is only one of them. I decided to try Puratek because they have a pretty good tiktok presence with multiple affiliates singing their praise and an owner who can be reached simply by calling the number listed on the site. I have no reason to defend any company beyond accurately describing my own experience. If my experience changes, I'll say that too. Until then, I'd rather discussions be based on actual customer experiences than speculation and accusations.
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Whoever is on here from Puratek. You guys use to be great. Just fix your payment methods to be back like they use to be. No one wants to do all that crazy verification stuff. When we order from Walmart.com or Macy’s.com we don’t have to do that. The whole reason people are ordering, and paying more, from US based Vendors is to not have to jump through hoops with Crypto and other stuff. By implementing these new payment processes you have removed the reason to order from you. If someone has to jump through hopps anyway they will just order from the grey market and pay 1/10th the price.
After you fix the payment methods to how they use to be, just come back on here and tell everyone it is fixed. BUT, if the payment methods remain like they are, no one cares about friendly people, candy in with their order or even if your product is good or not… -
You guys take it to a different level, you guys need to chill. every company out there is changing the payment methods due to mastercard going after businesses after payments are made... c'mon guys in what world you live? peptide world is complicated and constantly change. you really need to chill....
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You guys take it to a different level, you guys need to chill. every company out there is changing the payment methods due to mastercard going after businesses after payments are made... c'mon guys in what world you live? peptide world is complicated and constantly change. you really need to chill....
@nolimitcop
It actually doesn’t matter. If people don’t want to go through that hassle, they won’t. So no matter what is said on TG, Here, or any other forum won’t matter. People will simply not order from them when they can order from a vendor who doesn’t do this. There are a ton of reliable vendors out there they do not have this payment process mess, people will simply use one of them. -
You guys take it to a different level, you guys need to chill. every company out there is changing the payment methods due to mastercard going after businesses after payments are made... c'mon guys in what world you live? peptide world is complicated and constantly change. you really need to chill....
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@gym.rat my dude… you really need to go and look for a job or a girlfriend, im pretty sure that you’re just an old guy no wife no nothing
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@gym.rat my dude… you really need to go and look for a job or a girlfriend, im pretty sure that you’re just an old guy no wife no nothing
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At the fear (not really) of being ridiculed for “somewhat” defending Puratek. Their product is good. My go to for singles. But there new payment system sucks. But their products are top notch.
I still wouldn’t order from them anymore if I had to send passport or driver license pictures. Not because I care about anyone knowing my identity, but for fear of identity fraud… -
@nolimitcop that's not nice, the fact is all your post are on Puratek, chill out join some conversation.
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At the fear (not really) of being ridiculed for “somewhat” defending Puratek. Their product is good. My go to for singles. But there new payment system sucks. But their products are top notch.
I still wouldn’t order from them anymore if I had to send passport or driver license pictures. Not because I care about anyone knowing my identity, but for fear of identity fraud…@Commander I definitely care about them having my pic and pertinent info. Won't be doing business with them again. I bought a couple of singles before they started that mess a couple of months ago; I posted about it then.
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Hi everyone, this is Tony from Puratek. Wanted to jump in and clarify some things around the payment process, since it seems like there's been some confusion.
We've never required ID or facial verification for standard orders. Throughout this whole period we've had a traditional payment option available, it was PayPal originally, and we've recently transitioned to a different processor that works the same standard way. Either way, it's a normal checkout: no photos, no extra steps, just a regular card payment you would encounter on any site.
The verification a few of you ran into only applies if you choose the ByteNFT option at checkout. That payment method settles on the back end through cryptocurrency, and because of that, it falls under KYC (Know Your Customer) regulations, which legally require identity verification for crypto settled transactions in some, not all cases. It's not something we added arbitrarily, it comes with the territory of offering that payment rail. If you'd rather avoid that process altogether, the traditional option skips it entirely.I understand why this looked concerning if it wasn't clear which option was selected or why one method asked for more than another. That's on us for not communicating it more clearly at checkout, and it's something we're actively improving. We've also been refining the ByteNFT flow to make it smoother for those who do prefer it. To be clear: no one has ever been required to submit ID to order from us. That requirement has only ever been tied to specific transactions when choosing the crypto settled option, and there has always been a standard payment method available that doesn't involve any of that.
Glad to answer questions here, or feel free to call the number listed on our site, always happy to address any questions or concerns.
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Hi everyone, this is Tony from Puratek. Wanted to jump in and clarify some things around the payment process, since it seems like there's been some confusion.
We've never required ID or facial verification for standard orders. Throughout this whole period we've had a traditional payment option available, it was PayPal originally, and we've recently transitioned to a different processor that works the same standard way. Either way, it's a normal checkout: no photos, no extra steps, just a regular card payment you would encounter on any site.
The verification a few of you ran into only applies if you choose the ByteNFT option at checkout. That payment method settles on the back end through cryptocurrency, and because of that, it falls under KYC (Know Your Customer) regulations, which legally require identity verification for crypto settled transactions in some, not all cases. It's not something we added arbitrarily, it comes with the territory of offering that payment rail. If you'd rather avoid that process altogether, the traditional option skips it entirely.I understand why this looked concerning if it wasn't clear which option was selected or why one method asked for more than another. That's on us for not communicating it more clearly at checkout, and it's something we're actively improving. We've also been refining the ByteNFT flow to make it smoother for those who do prefer it. To be clear: no one has ever been required to submit ID to order from us. That requirement has only ever been tied to specific transactions when choosing the crypto settled option, and there has always been a standard payment method available that doesn't involve any of that.
Glad to answer questions here, or feel free to call the number listed on our site, always happy to address any questions or concerns.
Hi everyone, this is Tony from Puratek. Wanted to jump in and clarify some things around the payment process, since it seems like there's been some confusion.
We've never required ID or facial verification for standard orders. Throughout this whole period we've had a traditional payment option available, it was PayPal originally, and we've recently transitioned to a different processor that works the same standard way. Either way, it's a normal checkout: no photos, no extra steps, just a regular card payment you would encounter on any site.
The verification a few of you ran into only applies if you choose the ByteNFT option at checkout. That payment method settles on the back end through cryptocurrency, and because of that, it falls under KYC (Know Your Customer) regulations, which legally require identity verification for crypto settled transactions in some, not all cases. It's not something we added arbitrarily, it comes with the territory of offering that payment rail. If you'd rather avoid that process altogether, the traditional option skips it entirely.I understand why this looked concerning if it wasn't clear which option was selected or why one method asked for more than another. That's on us for not communicating it more clearly at checkout, and it's something we're actively improving. We've also been refining the ByteNFT flow to make it smoother for those who do prefer it. To be clear: no one has ever been required to submit ID to order from us. That requirement has only ever been tied to specific transactions when choosing the crypto settled option, and there has always been a standard payment method available that doesn't involve any of that.
Glad to answer questions here, or feel free to call the number listed on our site, always happy to address any questions or concerns.
Thanks for the update and clarification. Nice to see a well crafted and clear response from an owner.
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Hi everyone, this is Tony from Puratek. Wanted to jump in and clarify some things around the payment process, since it seems like there's been some confusion.
We've never required ID or facial verification for standard orders. Throughout this whole period we've had a traditional payment option available, it was PayPal originally, and we've recently transitioned to a different processor that works the same standard way. Either way, it's a normal checkout: no photos, no extra steps, just a regular card payment you would encounter on any site.
The verification a few of you ran into only applies if you choose the ByteNFT option at checkout. That payment method settles on the back end through cryptocurrency, and because of that, it falls under KYC (Know Your Customer) regulations, which legally require identity verification for crypto settled transactions in some, not all cases. It's not something we added arbitrarily, it comes with the territory of offering that payment rail. If you'd rather avoid that process altogether, the traditional option skips it entirely.I understand why this looked concerning if it wasn't clear which option was selected or why one method asked for more than another. That's on us for not communicating it more clearly at checkout, and it's something we're actively improving. We've also been refining the ByteNFT flow to make it smoother for those who do prefer it. To be clear: no one has ever been required to submit ID to order from us. That requirement has only ever been tied to specific transactions when choosing the crypto settled option, and there has always been a standard payment method available that doesn't involve any of that.
Glad to answer questions here, or feel free to call the number listed on our site, always happy to address any questions or concerns.
@Puratekpeptides
I have bought from you a few times. I do like your products.
To avoid confusion I would put a brief description under each payment option.
PayPal CC checkout “No picture required, normal checkout”
The other option is”If you choose this option you will be required to upload a photo, bla, bla bla…”
Otherwise people will still be going on forums and posting that they were asked to upload a picture, etc..
I would just make it clear under the payment option and you won’t run into this in the future. Communication is key… -
@puratekpeptides That's odd, as I tried to pay with a CC and might have clicked the wrong area. I agree with @commander, you need more clarity in the payment instructions. Thanks!
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@puratekpeptides Tony appreciate you continuing to show up for the conversation and helping to bring clarity and improvement to the Puratek experience.
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