My Recent Southern Aminos Order Makes Them Fall From Grace
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@nuncles Where I would go is back to them. Your questions would be best adressed to them. Get feedback and then make your decisions from there.
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Didn't read the whole thread. Don't remember if it was you or someone else who also posted a bad experience before. I replied on that thread with my own disappointing experience with their COA and batch ID mismanagement.
Plus I read someone else's experience on another forum where Southern Aminos blocked the customer account for escalating order issues. Yeah they are mismanaged and yet high handed, a very dangerous combination in RUO space.
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I would definitely call or email them.
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let us know how they handle this. Ive read enough I'm feeling red bannery....
Also if it were me (and i were interested in mots) I would trust the sample photo and cap color. Southern is sourcing from china. They dont lyo. they add the labels themselves.
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Yeah they've been doing a couple of crazy things I bought mot c and reta use the same brand new bottle of bac water the reta was very cloudy The Mot c was clear they told me because I reconstituted them they cannot give me a refund how in the heck are you supposed to test the bottles if they're good if you don't reconstitute them? This does not make any sense at all I'll never do business with them again!!!
@eddiemejia yeah thats not ok. The chargeback gods could probably pay them a visit....
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Here you go
https://community.peptidecritic.com/post/7180
Thanks. I remember that post now. It was posted right before I joined. I remember skimming through it but it was before I understood the whole COA thing. I guess it didn't "click" when I found Southern.
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let us know how they handle this. Ive read enough I'm feeling red bannery....
Also if it were me (and i were interested in mots) I would trust the sample photo and cap color. Southern is sourcing from china. They dont lyo. they add the labels themselves.
let us know how they handle this. Ive read enough I'm feeling red bannery....
Also if it were me (and i were interested in mots) I would trust the sample photo and cap color. Southern is sourcing from china. They dont lyo. they add the labels themselves.
I appreciate the tip. Considering the refresher I just got on this happening before with Southern Aminos, I'm thinking that it will probably just be a waste of time contacting them and too much headache. Right now I'm leaning towards taking my lick and avoiding them going further. Sometimes getting educated isn't free.
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This makes me think of the post recently about group buys, and how there is limited/no chain of custody. I remember thinking why do "retail" sites like these get somewhat of a pass when it comes to the same concerns. Obviously SA is not making this stuff; they buy it from a vendor (probably grey like some of us) and relabel it, just as the article suggested these group buys do. Since NONE of this is regulated, inspected, processes verified...etc, I think this proves to me that we REALLY have to do our own due diligence as Nuncles did and double/triple check, and that regardless of which vendor you get it from, it all has the potential to have failure points. I hope they make it right and have a good answer about what happened and what they will do about it.
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Here you go
https://community.peptidecritic.com/post/7180
Thanks. I remember that post now. It was posted right before I joined. I remember skimming through it but it was before I understood the whole COA thing. I guess it didn't "click" when I found Southern.
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let us know how they handle this. Ive read enough I'm feeling red bannery....
Also if it were me (and i were interested in mots) I would trust the sample photo and cap color. Southern is sourcing from china. They dont lyo. they add the labels themselves.
@Randy the way they handled it with me was terrible. They did refund me but after arguing, not explaining the discrepancies, and then blocked me from their sight as a final middle finger.
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I used one of their products, Tesamorelin, and it was good, a lot better than one from Peptide Crafters. I had this company in the "nice" list. But if they lightheartedly stick wrong labels to vials, it sounds dangerous. This time it is a wrong batch, next time it is a wrong product.
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I've only placed one order with them which included nasal Selank. The top sprayer cap absolutely will not fit onto the bottle. I now just place the sprayer into the bottle and kind of hold it together while I spray. Annoying.
@DocCherie Did you leave a review?
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@DocCherie Did you leave a review?
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Yeah they've been doing a couple of crazy things I bought mot c and reta use the same brand new bottle of bac water the reta was very cloudy The Mot c was clear they told me because I reconstituted them they cannot give me a refund how in the heck are you supposed to test the bottles if they're good if you don't reconstitute them? This does not make any sense at all I'll never do business with them again!!!
I thought I was seeing double because I had the exact same experience as you, eddiemejia. My Reta went cloudy after reconstitution and then gelled. What really caught my attention is that your vial has the exact same batch number as mine.
The interesting part in my case is that I have three vials from that same batch. One vial went cloudy and gelled, while the other two reconstituted just fine. So it clearly wasn’t something that happened consistently across every vial in the batch.
I reported it to Southern Aminos as well. Unfortunately, their first response was pretty accusatory and immediately seemed to put the blame on me. I followed up and eventually got someone with much better customer service skills, and they gave me store credit for the vial.
Still, the experience pushed me away from making future purchases from them. I’ve since moved on to Crush and Studz. I think Southern may have simply gotten too big too fast. I believe their intentions started out good, but if they don’t get their operations, logistics, and customer service under control, that will probably end up being their downfall.
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I thought I was seeing double because I had the exact same experience as you, eddiemejia. My Reta went cloudy after reconstitution and then gelled. What really caught my attention is that your vial has the exact same batch number as mine.
The interesting part in my case is that I have three vials from that same batch. One vial went cloudy and gelled, while the other two reconstituted just fine. So it clearly wasn’t something that happened consistently across every vial in the batch.
I reported it to Southern Aminos as well. Unfortunately, their first response was pretty accusatory and immediately seemed to put the blame on me. I followed up and eventually got someone with much better customer service skills, and they gave me store credit for the vial.
Still, the experience pushed me away from making future purchases from them. I’ve since moved on to Crush and Studz. I think Southern may have simply gotten too big too fast. I believe their intentions started out good, but if they don’t get their operations, logistics, and customer service under control, that will probably end up being their downfall.
@mexpep said:
I thought I was seeing double because I had the exact same experience as you, eddiemejia. My Reta went cloudy after reconstitution and then gelled. What really caught my attention is that your vial has the exact same batch number as mine.
The interesting part in my case is that I have three vials from that same batch. One vial went cloudy and gelled, while the other two reconstituted just fine. So it clearly wasn’t something that happened consistently across every vial in the batch.
I reported it to Southern Aminos as well. Unfortunately, their first response was pretty accusatory and immediately seemed to put the blame on me. I followed up and eventually got someone with much better customer service skills, and they gave me store credit for the vial.
Still, the experience pushed me away from making future purchases from them. I’ve since moved on to Crush and Studz. I think Southern may have simply gotten too big too fast. I believe their intentions started out good, but if they don’t get their operations, logistics, and customer service under control, that will probably end up being their downfall.
Honestly the more I read about them and after my own experience, f these guys. Accusatory and put blame on a customer. Why deal with that nonsense? You and the original poster both have cloudy Reta and they still want to blame both of you guys.
@randy Honestly these guys should be blacklisted here. They just have terrible customer service. It's a shame if they continue to get purchases from users on this site when there are so many better vendors out there to use and are responsive here.
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@mexpep said:
I thought I was seeing double because I had the exact same experience as you, eddiemejia. My Reta went cloudy after reconstitution and then gelled. What really caught my attention is that your vial has the exact same batch number as mine.
The interesting part in my case is that I have three vials from that same batch. One vial went cloudy and gelled, while the other two reconstituted just fine. So it clearly wasn’t something that happened consistently across every vial in the batch.
I reported it to Southern Aminos as well. Unfortunately, their first response was pretty accusatory and immediately seemed to put the blame on me. I followed up and eventually got someone with much better customer service skills, and they gave me store credit for the vial.
Still, the experience pushed me away from making future purchases from them. I’ve since moved on to Crush and Studz. I think Southern may have simply gotten too big too fast. I believe their intentions started out good, but if they don’t get their operations, logistics, and customer service under control, that will probably end up being their downfall.
Honestly the more I read about them and after my own experience, f these guys. Accusatory and put blame on a customer. Why deal with that nonsense? You and the original poster both have cloudy Reta and they still want to blame both of you guys.
@randy Honestly these guys should be blacklisted here. They just have terrible customer service. It's a shame if they continue to get purchases from users on this site when there are so many better vendors out there to use and are responsive here.
@mexpep said:
I thought I was seeing double because I had the exact same experience as you, eddiemejia. My Reta went cloudy after reconstitution and then gelled. What really caught my attention is that your vial has the exact same batch number as mine.
The interesting part in my case is that I have three vials from that same batch. One vial went cloudy and gelled, while the other two reconstituted just fine. So it clearly wasn’t something that happened consistently across every vial in the batch.
I reported it to Southern Aminos as well. Unfortunately, their first response was pretty accusatory and immediately seemed to put the blame on me. I followed up and eventually got someone with much better customer service skills, and they gave me store credit for the vial.
Still, the experience pushed me away from making future purchases from them. I’ve since moved on to Crush and Studz. I think Southern may have simply gotten too big too fast. I believe their intentions started out good, but if they don’t get their operations, logistics, and customer service under control, that will probably end up being their downfall.
Honestly the more I read about them and after my own experience, f these guys. Accusatory and put blame on a customer. Why deal with that nonsense? You and the original poster both have cloudy Reta and they still want to blame both of you guys.
@randy Honestly these guys should be blacklisted here. They just have terrible customer service. It's a shame if they continue to get purchases from users on this site when there are so many better vendors out there to use and are responsive here.
That shouldn't be on them. Thats why we have a community. Plenty of information is being provided here to inform people's decisions.
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We want to publicly address the recent concerns regarding certain MOTS-C labels, batch identification, COA matching, and reports involving reconstitution.
First, regarding the MOTS-C labeling issue: we are aware that certain previously shipped vials contained labeling information that created confusion when customers attempted to match their vial to the corresponding testing documentation. We understand why that would raise concerns. Customers should be able to clearly identify the batch they received and connect it to the appropriate COA and testing documentation.
We have reviewed the issue internally and have corrected the affected labeling on our current inventory. Newly shipped product is using the corrected labeling.
Unfortunately, once an order has already shipped, we cannot physically correct the label on that vial. For customers who received an affected MOTS-C vial and are uncomfortable with the labeling discrepancy, we have offered the option to return the affected product so that it can be replaced with one containing the corrected label.
We are also working to make the relationship between the vial batch information and the corresponding laboratory documentation as clear as possible. If a customer has a question about a specific vial, we encourage them to contact us with the batch information shown on the vial so that our team can provide the appropriate documentation and clarification.
We also want to separately address concerns involving reconstitution.
Southern Aminos supplies products strictly for laboratory and research use, and our policies regarding reconstituted products are disclosed prior to purchase. We do not automatically refund or replace a product solely because an issue is reported after reconstitution.
The reason for this policy is that once a vial has been opened and reconstituted, there are a number of variables outside of our control, including the material used for reconstitution, storage conditions, handling, temperature exposure, technique, and the condition of the materials being used.
A change in appearance after reconstitution therefore does not, by itself, establish that there was a problem with the original product.
That does not mean we dismiss legitimate concerns. When a customer reports something unusual, we review the available information, including the batch involved, applicable laboratory testing, photographs when available, and other relevant details. Where there is evidence of an issue involving the original product, we want to identify it and address it appropriately.
What we cannot do is automatically conclude that every post-reconstitution issue originated with the product when we cannot verify or control the conditions under which the vial was handled.
We recognize that trust depends on transparency, particularly when it comes to batch identification and laboratory testing. The labeling issue should have been clearer, and we have corrected it going forward.
For anyone who received an affected MOTS-C vial and would like clarification regarding the correct batch documentation, or would prefer to return the affected vial for a corrected replacement, please contact our customer service team directly.
We appreciate customers bringing legitimate concerns to our attention. Our goal is not to avoid questions, but to provide accurate information, correct issues when they occur, and continue improving the way we present batch and testing information to customers.
— Southern Aminos
-
We want to publicly address the recent concerns regarding certain MOTS-C labels, batch identification, COA matching, and reports involving reconstitution.
First, regarding the MOTS-C labeling issue: we are aware that certain previously shipped vials contained labeling information that created confusion when customers attempted to match their vial to the corresponding testing documentation. We understand why that would raise concerns. Customers should be able to clearly identify the batch they received and connect it to the appropriate COA and testing documentation.
We have reviewed the issue internally and have corrected the affected labeling on our current inventory. Newly shipped product is using the corrected labeling.
Unfortunately, once an order has already shipped, we cannot physically correct the label on that vial. For customers who received an affected MOTS-C vial and are uncomfortable with the labeling discrepancy, we have offered the option to return the affected product so that it can be replaced with one containing the corrected label.
We are also working to make the relationship between the vial batch information and the corresponding laboratory documentation as clear as possible. If a customer has a question about a specific vial, we encourage them to contact us with the batch information shown on the vial so that our team can provide the appropriate documentation and clarification.
We also want to separately address concerns involving reconstitution.
Southern Aminos supplies products strictly for laboratory and research use, and our policies regarding reconstituted products are disclosed prior to purchase. We do not automatically refund or replace a product solely because an issue is reported after reconstitution.
The reason for this policy is that once a vial has been opened and reconstituted, there are a number of variables outside of our control, including the material used for reconstitution, storage conditions, handling, temperature exposure, technique, and the condition of the materials being used.
A change in appearance after reconstitution therefore does not, by itself, establish that there was a problem with the original product.
That does not mean we dismiss legitimate concerns. When a customer reports something unusual, we review the available information, including the batch involved, applicable laboratory testing, photographs when available, and other relevant details. Where there is evidence of an issue involving the original product, we want to identify it and address it appropriately.
What we cannot do is automatically conclude that every post-reconstitution issue originated with the product when we cannot verify or control the conditions under which the vial was handled.
We recognize that trust depends on transparency, particularly when it comes to batch identification and laboratory testing. The labeling issue should have been clearer, and we have corrected it going forward.
For anyone who received an affected MOTS-C vial and would like clarification regarding the correct batch documentation, or would prefer to return the affected vial for a corrected replacement, please contact our customer service team directly.
We appreciate customers bringing legitimate concerns to our attention. Our goal is not to avoid questions, but to provide accurate information, correct issues when they occur, and continue improving the way we present batch and testing information to customers.
— Southern Aminos
@SouthernAminos At the end of the day after all is said and done, you offer TERRIBLE customer service and no one should shop with you.
The only positive reviews you have are when no one has an issue with their order. But as soon as someone does, that's when you guys fail your customers. Other vendors here actually do work with the customer, aren't accusatory or place blame on the customer, and work with the customer when there is an issue. There are plenty of good vendors to shop with. You have time and again shown you are not one of them.
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