Accepted payment and marked order as shipped. i received 1 10 vial container (of the 5 ordered), packed poorly and that product had 3 broken vials. Inside the box was a hand written note stating the rest would be shipped seperately. The order on the website was marked as fully complete and the shipping label showed all contents shipped. I immediately contacted support via phone and email. That was a month ago.
Their "support" is unreachable and unresponsive.