Southern Aminos User Review: Southern Aminos — decent pricing, fast shipping, no support when something goes wrong
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This is a vendor review submitted by CDaze812 on PeptideCritic.com.
Rating:
(3/5)
Review
They advertise trusted quality. The testing paperwork is there. The service isn't, and that's what this review is about.
Shipping: 2-3 days, tracking worked, no complaints. Genuinely fast. Packaged in the same generic containers you see from grey market sources — Didn't bother me, but worth knowing before you order. You might find a good deal stacking discounts
Product: COA was provided for the lot, credit where it's due. The vial did not fully reconstitute. A chunk stayed fused to the interior glass wall, and once I got it loose it fragmented rather than dissolving. Flakes were still floating after full day of sitting.
Service, which is the actual issue: I opened a claim with the photo. The reply was fast and polite and completely boilerplate. Denied — "we are unable to offer replacements or refunds for reconstitution-related concerns, since many of the factors involved occur outside of our control after delivery" — citing the COA as proof the vial was fine. A COA verifies identity and purity. It doesn't certify that the cake will go back into solution, so it doesn't actually address what I reported. The case was marked Resolved / Denied on the first response, with no appeal path offered.
Bottom line: if every vial arrives good, you'll have a fine experience — the prices and the shipping are legitimately reseller competitive. But their policy puts the entire risk of a bad vial on you, and they will not move off it. $35 was a cheap way to find that out. A $500 order wouldn't have been.
Not ordering from them again. Plenty of vendors in this market to choose from.
Read the full review: Southern Aminos — decent pricing, fast shipping, no support when something goes wrongDiscuss this review, share your own experiences, or ask questions about the vendor.
Please keep discussions respectful and factual.
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I had this exact same experience. I've always been extremely cautious and meticulous when reconstituting, but I still ended up with a cloudy/gloopy vial of reta from them. They gave me the same response and closed out the claim before I could even reply. I sent a follow up email and never heard a word from them. Pretty disappointing considering that I've only ever seen positive reviews of them on here.
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Southern Aminos supplies products strictly for laboratory and research use, and our policies regarding reconstituted products are disclosed prior to purchase. We do not automatically refund or replace a product solely because an issue is reported after reconstitution.
The reason for this policy is that once a vial has been opened and reconstituted, there are a number of variables outside of our control, including the material used for reconstitution, storage conditions, handling, temperature exposure, technique, and the condition of the materials being used.
A change in appearance after reconstitution therefore does not, by itself, establish that there was a problem with the original product.
That does not mean we dismiss legitimate concerns. When a customer reports something unusual, we review the available information, including the batch involved, applicable laboratory testing, photographs when available, and other relevant details. Where there is evidence of an issue involving the original product, we want to identify it and address it appropriately.
What we cannot do is automatically conclude that every post-reconstitution issue originated with the product when we cannot verify or control the conditions under which the vial was handled.
We appreciate customers bringing legitimate concerns to our attention. Our goal is not to avoid questions, but to provide accurate information, correct issues when they occur, and continue improving.
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Southern Aminos supplies products strictly for laboratory and research use, and our policies regarding reconstituted products are disclosed prior to purchase. We do not automatically refund or replace a product solely because an issue is reported after reconstitution.
The reason for this policy is that once a vial has been opened and reconstituted, there are a number of variables outside of our control, including the material used for reconstitution, storage conditions, handling, temperature exposure, technique, and the condition of the materials being used.
A change in appearance after reconstitution therefore does not, by itself, establish that there was a problem with the original product.
That does not mean we dismiss legitimate concerns. When a customer reports something unusual, we review the available information, including the batch involved, applicable laboratory testing, photographs when available, and other relevant details. Where there is evidence of an issue involving the original product, we want to identify it and address it appropriately.
What we cannot do is automatically conclude that every post-reconstitution issue originated with the product when we cannot verify or control the conditions under which the vial was handled.
We appreciate customers bringing legitimate concerns to our attention. Our goal is not to avoid questions, but to provide accurate information, correct issues when they occur, and continue improving.
@SouthernAminos Hey Southern let's cut the bullshit. As @randy has said, you don't lyophilize your own peptides. You buy from China and slap your label on it and send a couple vials in for testing. You are getting reports, along with pictures of people reconstituting Reta with HOSPIRA Bac water and getting cloudy vials, while also using the same BAC water to reconstitute other peptides which come out fine. You can't use the excuse of "there are number of variable outside of our control, including the material used for reconstitution, storage conditions, handling, temperature exposure, technique, and the condition of the materials being used" as an out for your product not being consistent across the entire batch, as you are NOT the one making it. You are getting first hand reports of issues, yet you blame the customer.
I experienced an issue with Instant Peptides and AOD-9604. You know what they did when I sent Chris the owner an email about my issue? He tried to narrow it down if it was the Bac water, the Acetic Acid, or the actual batch with me. But immediately sent me replacement vials to try and figure out what the issue was and we did. That's customer service. Instead of blaming me, he worked with me to resolve my issue. Again you provide terrible customer service, and no one should spend a single dollar with you.
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Also, cutting and pasting the same response is lazy.
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