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@Randy I think everybody by now everybody understand that what answer you are looking for are regarding why your order sat at the warehouse for so long.
And as I told you, no one is without fault, and even if I canceled and refunded your order I'm still going to get to the bottom of why it did that.
Sometimes order get stuck at some point, sometimes mishaps happen, but in the end we resolve them one way or another.
@Randy I appreciate your follow-up, but with all due respect, you are making assumptions without knowing the full personal and situational context behind them.
The exact moment I received word from our freight forwarder that the US would stop accepting shipments, I was on my way to a funeral to say goodbye to my aunt. I was traveling with only my phone and had no technical way to access or update the website's backend at that time. I immediately did the only thing within my power and put an urgent announcement on our Discord to warn the community as quickly as possible. The very first thing I did once I had the physical opportunity to do so was to update the site. Hence the discord update before the website update
So, without knowing the full situation and the emergency I was dealing with, please do not talk about a lack of transparency on our part. I acted as fast as humanly possible given the circumstances.
And regarding order being shipped away before yours. Most of the orders sitting there were strictly US warehouse orders, which should serve as a very logical explanation for why they were sent off before yours. They were not subject to the same shipping halt that froze your package, as I said before, mishaps tend to happen, theres a huge correlation between our reviews here before CNY and after CNY.
This is the problem with people sitting behind a screen acting like they have the whole picture infront of them, none of you have insights in how our operation works, the amount of time we spend on this company and what goes on in the backend. At the end of the day, we're only human aswell. we put on our pants one leg at a time just as you do. Could we do some things better? Absolutely. Are we actively trying to? Yes we are.
Did we go dark and run away with everyone's money like the abc 123 xyzzy, whatever their name was? No, we refund If theres something missing, with something extra on top.
We do what we can.
And while you are within your full right to write a review about your experience, remember that theres always two sides of the coin, your experience and what you make of it may not reflect the whole truth.
And since you made a remark about "7-9 days express"
Read section 6 in https://chimerapeptides.com/terms (which you agreed to when placing the orders)
You missed this part?
So please be kind and remove that big red banner that says that we are accepting US orders.
Regarding your order I'll look into it and see where the problem lies.
Hey! We are always looking into expanding our list of products.
But as of now I dont have a concrete timeline for when we are going to add cartalax.
If you join our discord, you'll have the latest news!
