At least you were able to get a lab manager on the phone. After 3 weeks of hell we finally got a COa today that we can have no faith in.
ILS uploaded a bad COA last week and said that Tirzepitide was something completely different. Then an hour later corrected it and said it was 99.8% Tirz but then added a completely different photo than the one that was taken of the actual product.
No apologies, no phone call to discuss, no refund for the 3 weeks of waiting and total lack of faith in the final COA for the test group. Nothing.
They are a mess and in over their heads.