Peptide Critic Community

This is my response to them and I'll keep everyone updated on how my refund request goes:

"Hi Jamie,
Thank you for reaching out and acknowledging the issue with my support ticket.
I appreciate the apology, but I have a hard time believing the ticket was simply "mistakenly" closed. From my understanding, tickets have to be manually closed, so it seems more likely that someone made the decision not to continue handling my refund request or address the issue.
I've been researching with reta from multiple vendors for some time, and it's been a very consistent product. The only problems I've experienced have been with Flawless. My original order arrived and all vials reconstituted cloudy, and the replacement batch was even worse, with the gel-like material shown in the photos I provided. That doesn't align with my experience using the same product from other suppliers under the same storage and reconstitution conditions.
I wasn't asking for anything unreasonable. After receiving two unusable batches, I simply requested a full refund. Instead, communication stopped entirely. That's what led to my frustration and ultimately to sharing my experience.
I also find it difficult to believe mine is the only report when several others have commented about experiencing similar issues with cloudy or abnormal reconstitution. Whether those concerns were formally reported or not, they certainly don't appear to be isolated.
At this point, I'm not interested in store credit or another replacement. After two failed orders, I don't have confidence in the product. I believe a full refund is the fairest resolution, and I hope you'll reconsider that request.
I look forward to your response."

@penguin-peptides is doing a 40% off sale plus they gift free peptides if you order a certain amount and you get to pick the free peptides from a list. Also @peptidecrafters has a big sale 30% off and they have a code for another 10% going on and have a Freedom Kit that is really great for the prices.

@Eleanor No, I still haven't received a refund. There was a lot of talk about how great their customer service was, and some people even accused me of calling them liars. In the end, though, it felt like damage control because the company was getting called out publicly. Once the attention died down, so did their follow-through. Unfortunately, I'm still waiting.

@gym.rat
See attached picture of the last vile I reconstituted. I should have documented each and every vile but I disposed of them before hand.
I have been in contact with Flawless customer service and they have been very responsive after sending this picture. They are actually replacing my entire order and I've received shipping information so I know there on the way. I'll update and send pics of the new vials during my next research experiment.

@WisGal64 I’ll keep this post updated

This is a vendor review submitted by MJ227 on PeptideCritic.com.

Rating: (1/5)

Review

I placed an order for Retatrutide (Reta) with Flawless Compound and unfortunately it has been a very disappointing experience.
The first order all turned cloudy right after reconstitution. I reached out to their customer service and they quickly sent a replacement. However, the replacement ended up being significantly worse than the original. After reconstituting with high-quality BAC water, the solution was very cloudy, refused to fully dissolve, and had a noticeable white gel-like substance floating inside (looked like some kind of contaminant).
I’ve reconstituted many Reta vials from different vendors before and it’s usually one of the easiest peptides to mix. This is clearly not a reconstitution issue on my end — it’s a product quality problem.
What’s especially frustrating is that Flawless provided online verified COAs and testing documentation like other reputable vendors, but it feels like they’re not consistently following through with the quality they advertise. This is the only Reta vendor I’ve had these issues with — every other source I’ve used has been fine.
At this point I’ve requested a refund and I won’t be using these compounds for any research. I hope they sort out whatever is going on with their batches, because the customer service response time was good, but the product quality needs serious improvement.
Rating: 1/5
Would not recommend until they fix the these issues.

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Read the full review: Flawless Compound Reta: Cloudy Replacement Worse Than First Order – Quality Issues

Discuss this review, share your own experiences, or ask questions about the vendor.

Please keep discussions respectful and factual.

For context, I emailed customer support on July 5, 2026, asking for a refund and included photos of the product issues. I didn't receive a response to that email. It wasn't until July 22, 2026, after this forum thread gained traction and others began commenting, that I finally received a reply.

I'm simply sharing the timeline of what happened so others have the full picture of my experience.

@jamieglass I appreciate the clarification, I'm simply explaining why it looked the way it did from my perspective.

I emailed on July 5 requesting a refund and included photos documenting the issue. I didn't receive any response until July 22, after this forum thread gained attention. From a customer's standpoint, when a refund request goes unanswered for over two weeks and the first response comes only after a public post, it's understandable why I felt my concern had been ignored.
If it truly was an honest mistake, I accept that.
I'm glad we're now able to resolve the matter, and I appreciate you processing the refund.

@WisGal64 This is definitely a vendor issue. I reached out to them, and the response was kind of strange since they only wanted to help with replacing a single vial. I explained that it was every vial, and after that they stopped replying. I’ll keep you updated on what happens and whether they end up refunding the order or replacing it.

@WisGal64 That's interesting about Southern Aminos directing traffic to Coastal Peptides at one point. Makes you wonder how many of these companies are connected behind the scenes or sharing infrastructure.

Out of curiosity, what's your go-to vendor these days? I've mainly used Mile High, peptide crafters and Penguin with good results, but I'm always interested in hearing what others have had success with.

Yes, I did use Hospira. Reconstituted a different vendor’s Reta right after and no issues there

@Randy just left a review. Forgot to include the pictures so I’ll include those after it posts.
You have any idea what makes the Reta cloudy and why the vials left with a soapy un-dissolved white gel substance?

Fast shipping on horrible peptides. I'm assuming that's the only reason you get them fast as they send out mystery products. There reta was cloudy and then they replaced the order and then the reta was cloudy and had a white slime inside. So fast shipping is all they got going for them at the moment until they can fix there issues.

@Eleanor The pictures don't lie. So maybe they should change there name to "Imperfect compounds". Glad you had a better experience but everything I've received has been throw in the trash.

@Eleanor No, those photos are actually of the replacement they sent. I emailed them the pictures, and their only response was that I had already received my one free replacement. I replied requesting a full refund, and since then they've completely ignored me.
The only thing "Flawless" about them is how flawlessly they send out a poor-quality product and then refuse to stand behind it or refund their customers. I won't be ordering from them again.

@bfuller That would've been a great idea. The problem is Flawless completely stopped responding once I asked for a full refund.
What's also strange is that the replacement came from a different batch than my original order, and they even changed the product name between the first and second batches. The first batch reconstituted cloudy. The second batch, though, turned into the soapy, gel-like substance you see in the pictures.
Something just doesn't add up. When a company stops responding the moment you ask for a refund, it definitely makes me think they know there's an issue with the product.

@Steiny The "Cloudy 5-Pack Edition" definitely made me laugh. Sounds like some limited collector's release that nobody asked for.
I ended up throwing mine away after they ghosted me. Thankfully I stocked up during the 4th of July sales from a few different vendors, so I have plenty from other sources. I actually like comparing vendors and reconstituting different batches just to see if there's any difference in my testing. I've definitely noticed some reta seems to perform better than others.
The explanation they gave you is almost word-for-word what they sent me about why mine was cloudy. I have several bottles of BAC water that are all stored in a dark, room-temperature area, and I've never had this issue with products from other vendors.
I'm going to keep one bottle of BAC water in the fridge and reconstitute another vial from a different vendor just for comparison. Hopefully it doesn't end up giving birth to the same alien lifeform that Flawless' batch did.
Hopefully your kit comes out crystal clear and you don't have to deal with any of this nonsense.

Just wanted to give everyone an update because I'm honestly pretty disappointed with how this has been handled.

I was told my refund would be taken care of, but I still haven't received anything. My payment was made through Zelle, and I've been checking regularly with no payment or transaction showing up.

At this point, it's frustrating. I wasn't asking for anything unreasonable—I received a bad product, then a replacement that was even worse, and all I wanted was a refund. I really hoped this would have been resolved by now.

I'll continue to update this thread if anything changes.

Based on my experience, I can't recommend them. The product quality and customer service were both extremely disappointing. Between receiving an unusable product, getting an even worse replacement, and then having to chase down a refund (that I have yet to receive), the entire experience has been frustrating from start to finish.