My Recent Southern Aminos Order Makes Them Fall From Grace
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We want to publicly address the recent concerns regarding certain MOTS-C labels, batch identification, COA matching, and reports involving reconstitution.
First, regarding the MOTS-C labeling issue: we are aware that certain previously shipped vials contained labeling information that created confusion when customers attempted to match their vial to the corresponding testing documentation. We understand why that would raise concerns. Customers should be able to clearly identify the batch they received and connect it to the appropriate COA and testing documentation.
We have reviewed the issue internally and have corrected the affected labeling on our current inventory. Newly shipped product is using the corrected labeling.
Unfortunately, once an order has already shipped, we cannot physically correct the label on that vial. For customers who received an affected MOTS-C vial and are uncomfortable with the labeling discrepancy, we have offered the option to return the affected product so that it can be replaced with one containing the corrected label.
We are also working to make the relationship between the vial batch information and the corresponding laboratory documentation as clear as possible. If a customer has a question about a specific vial, we encourage them to contact us with the batch information shown on the vial so that our team can provide the appropriate documentation and clarification.
We also want to separately address concerns involving reconstitution.
Southern Aminos supplies products strictly for laboratory and research use, and our policies regarding reconstituted products are disclosed prior to purchase. We do not automatically refund or replace a product solely because an issue is reported after reconstitution.
The reason for this policy is that once a vial has been opened and reconstituted, there are a number of variables outside of our control, including the material used for reconstitution, storage conditions, handling, temperature exposure, technique, and the condition of the materials being used.
A change in appearance after reconstitution therefore does not, by itself, establish that there was a problem with the original product.
That does not mean we dismiss legitimate concerns. When a customer reports something unusual, we review the available information, including the batch involved, applicable laboratory testing, photographs when available, and other relevant details. Where there is evidence of an issue involving the original product, we want to identify it and address it appropriately.
What we cannot do is automatically conclude that every post-reconstitution issue originated with the product when we cannot verify or control the conditions under which the vial was handled.
We recognize that trust depends on transparency, particularly when it comes to batch identification and laboratory testing. The labeling issue should have been clearer, and we have corrected it going forward.
For anyone who received an affected MOTS-C vial and would like clarification regarding the correct batch documentation, or would prefer to return the affected vial for a corrected replacement, please contact our customer service team directly.
We appreciate customers bringing legitimate concerns to our attention. Our goal is not to avoid questions, but to provide accurate information, correct issues when they occur, and continue improving the way we present batch and testing information to customers.
— Southern Aminos
@SouthernAminos I like how you didn't address blocking and banning customers who come to you with concerns. That's where you really shine here.
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I sense a red banner in your future @southernaminos
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@southernaminos These are not isolated issues. I bought from you only ONCE NINE MONTHS ago, and even that was a poor experience. You sent me vials whose COA was nowhere traceable on your website or in your own COA library. I reached out to you and you sent me some other COA with DIFFERENT content and purity numbers saying this is the same batch when it was NOT.
I only bought two vials to test out a new vendor, you failed the test, and so I never bought from you again and so didn't try to escalate (which was good because you clearly don't do a good job in handling escalations).
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WTH! A 2nd Update?:
SOUTHERN AMINOS
Important Product Label Notice
MOTS-C 40mg Yellow Cap
Batch Number Label Correction
This is a typographical error on the vial label only.
The error does not affect the contents of the vial, product quality, laboratory testing, or the validity of the Certificate of Analysis.
We recently identified that a small number of MOTS-C 40mg Yellow Cap vials were shipped with an incorrect batch number printed on the vial label.We want to be very clear: this was a typographical labeling error involving the batch number only. It was not a manufacturing issue, product integrity issue, testing issue, or Certificate of Analysis issue.
The affected vial can still be identified and verified using the QR code on the vial and the Yellow Cap color. The applicable Certificate of Analysis remains valid for the product.
Important Facts
✓ The issue is limited to a typographical error in the batch number printed on the vial label.
✓ The error does not affect the product's quality or integrity.
✓ The Certificate of Analysis remains valid.
✓ The vial can still be verified using its QR code and Yellow Cap color.
✓ This does not affect every MOTS-C 40mg Yellow Cap vial.
✓ Only a small number of vials shipped prior to the correction were affected.
Replacement Options
Although this labeling error does not affect the product itself, we understand that some customers may prefer to have a vial displaying the corrected batch information.Unused & Unopened Vials
If your affected vial is unused and unopened, you may request a replacement vial with the corrected label.
Opened or Used Vials
If the vial has already been opened or used, we cannot provide a replacement vial. However, upon request, we can provide you with a corrected replacement label that can be applied to your existing vial.
Again, this is a labeling typo only.
It does not change the identity, quality, testing, or Certificate of Analysis associated with the product.
The labeling issue was corrected as soon as it was identified, and only a limited number of vials shipped before that correction were affected.We apologize for any confusion this typographical error may have caused and appreciate your understanding.
If you have an affected vial and would like to request either an eligible replacement or a corrected label, please contact Southern Aminos Customer Service.
Southern Aminos
Products are sold strictly for research purposes only.
Please refer to our website for applicable policies and product information. -
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Personally, I think an employee made a simple mistake that's turned into a complicated problem. My guess is that they are still scrambling to find out precisely what happened to exactly which products. I'm not happy with the situation but I'm not crucifying the company for it either. Other people here have that right to do so if they wish. I support them for that right and standing by their convictions.
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WTH! A 2nd Update?:
SOUTHERN AMINOS
Important Product Label Notice
MOTS-C 40mg Yellow Cap
Batch Number Label Correction
This is a typographical error on the vial label only.
The error does not affect the contents of the vial, product quality, laboratory testing, or the validity of the Certificate of Analysis.
We recently identified that a small number of MOTS-C 40mg Yellow Cap vials were shipped with an incorrect batch number printed on the vial label.We want to be very clear: this was a typographical labeling error involving the batch number only. It was not a manufacturing issue, product integrity issue, testing issue, or Certificate of Analysis issue.
The affected vial can still be identified and verified using the QR code on the vial and the Yellow Cap color. The applicable Certificate of Analysis remains valid for the product.
Important Facts
✓ The issue is limited to a typographical error in the batch number printed on the vial label.
✓ The error does not affect the product's quality or integrity.
✓ The Certificate of Analysis remains valid.
✓ The vial can still be verified using its QR code and Yellow Cap color.
✓ This does not affect every MOTS-C 40mg Yellow Cap vial.
✓ Only a small number of vials shipped prior to the correction were affected.
Replacement Options
Although this labeling error does not affect the product itself, we understand that some customers may prefer to have a vial displaying the corrected batch information.Unused & Unopened Vials
If your affected vial is unused and unopened, you may request a replacement vial with the corrected label.
Opened or Used Vials
If the vial has already been opened or used, we cannot provide a replacement vial. However, upon request, we can provide you with a corrected replacement label that can be applied to your existing vial.
Again, this is a labeling typo only.
It does not change the identity, quality, testing, or Certificate of Analysis associated with the product.
The labeling issue was corrected as soon as it was identified, and only a limited number of vials shipped before that correction were affected.We apologize for any confusion this typographical error may have caused and appreciate your understanding.
If you have an affected vial and would like to request either an eligible replacement or a corrected label, please contact Southern Aminos Customer Service.
Southern Aminos
Products are sold strictly for research purposes only.
Please refer to our website for applicable policies and product information.@Eleanor lol only that they have been creating these typographical errors many many times. I mentioned my vial, batch ID, and COA story too, from NINE MONTHS ago, same typographical error and missing COAs. Bunch of BS
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Personally, I think an employee made a simple mistake that's turned into a complicated problem. My guess is that they are still scrambling to find out precisely what happened to exactly which products. I'm not happy with the situation but I'm not crucifying the company for it either. Other people here have that right to do so if they wish. I support them for that right and standing by their convictions.
@Nuncles I agree with you Nuncles, but as in my days in school, it was called 'proofreading'. In the petrol business we called it 'cold eyes'. Since this has happened previously (@pep_researcher ), they should have been particularly careful but even so, their response to the customer leaves much to be desired. I think you handled it well in your review.
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@Eleanor lol only that they have been creating these typographical errors many many times. I mentioned my vial, batch ID, and COA story too, from NINE MONTHS ago, same typographical error and missing COAs. Bunch of BS
@pep_researcher it raises a bigger issue on Quality control overall it’s a big stay away right now.
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I just wanted to provide an update. This is not to change anyone's opinion. This is simply for full transparency for what's going on with my initial post. I emailed Sothern's customer service asking for full clarification of my situation. They emailed back within 3 hours with a very clear and professional response with the appropriate COA for my vials. It was as I expected, the Freedom COA. Hopefully this is a batch that Freedom got accurate. I'm going to recon one of the vials tomorrow. If there are any issues with the recon, I will definitely provide an update. I will be using Hospira Bac Sodium Chloride.
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