@southernaminos I am a customer of yours. I have had no issue with the products I have purchased and agree with what you said regarding reconstitution issues.
You missed an opportunity though. Even your response lacks customer service tact. Using words like legitimate and automatic. Insinuating that peoples concerns are not genuine. If you are going to respond, take your lumps say you will do better and then do better. Most of the negative issues people have reported are in the customer service interactions once an issue arises. That is what I would like to see addressed.
You may agree with their general statement regarding reconstituting, but you have more than one customer now posting pictures of cloudy Reta, using HOSPIRA Bac water, and reconstituting other vials of the same or different peptides with the same Bac water that come out fine. Southern doesn't lyophilize their own peptides, they just slap their label on China purchased peptides, so they can't guarantee their entire batch is good or consistent.
Some are legitimate recon issues and yours may be. We also have people that dont know how to recon and after using toilet water want refunds.This is an issue that all companies deal with.
We have seen companies that respond to the criticism well and others that implode here trying to defend themselves. I would like to see these issues handled better than what has been reported.
I really appreciate this communities ability to hold companies to a standard and push forward expectations on things like customer service and testing. Hopefully SA will take the criticism and make improvements.
